Welcome to Salon First

Please take some time to read the following terms and conditions applicable to the use and enjoyment of products and services on this site.

Trade Customer Registration

By registering on our website, you confirm that you are a trade customer in the beauty industry. This includes but is not limited to beauty therapists, nail technicians, hairdressers, lash & brow artists, spray tan technicians, day spas, massage therapists, and similar professions. Registration as a trade customer grants access to products and services intended solely for professional use within the beauty industry, including wholesale pricing.

Agreement to Terms

These terms and conditions, along with site policies such as the Privacy Policy and other customer service policies, govern the use of the Salon First website and constitute the entire agreement between the contracting parties. By browsing the site or placing an order, you agree to be bound by the conditions listed below as amended from time to time.

Salon First reserves the right to refuse sale to any person and to not supply to any person, issuing a refund if necessary.

If there is any uncertainty with the terms and conditions above, please contact Salon First before completing any purchase.

Quantity Limits

Some items may be subject to quantity limits depending on your location. Please contact us if you have any concerns.

Applicable Law and Jurisdiction

Salon First (salonfirst.com.au) is created and controlled in Victoria, Australia. All purchases are subject to the laws of the Commonwealth of Australia and, where applicable, the state of Victoria. By using this site, you submit to the jurisdiction of the courts of Victoria and Australia and agree that any legal action will only be commenced in these forums.

Capacity to Contract

Orders can only be placed with Salon First by persons with the capacity to contract, who are over the age of either 18 or 21 as legislated in your state of residence.

Review of Terms

These terms and conditions are subject to change from time to time without notice. Each order or transaction will be governed by the terms and conditions in force upon the date of that transaction.

Subscribing

By registering your details on the site, you agree to receive email marketing communications from Salon First. You can choose to unsubscribe permanently upon receipt of such marketing materials.

Copyright

All content on this site, including text, icons, graphics, etc., is the property of Salon First or its suppliers and is protected by Australian and International Copyright law. No part or portion of this site may be copied, sold, or used for any commercial purpose without written consent. Our website includes copyrighted material, images, trademarks, and registered trademarks that are the property of Salon First and may only be used for browsing our website and purchasing products. Permission must be sought for any other use.

Shipping

Salon First ships only to locations within Australia. The purchaser remains responsible for all charges and fees incurred.

Confirmation of Order

All orders placed are an offer of purchase and are subject to acceptance by Salon First. If an order is not accepted, a full refund will be processed promptly. Salon First reserves the right to refuse an offer for any reason.

Payment

Salon First is under no obligation to ship any goods ordered until payment for those goods has been received. In the case of payment by cheque, this would mean the clearing of funds represented by the cheque. If the requested goods are unavailable, Salon First may cancel the transaction and issue a full refund. All prices listed are inclusive of any Australian Goods and Services Tax applicable, unless stated.

Returns and Refunds Policy

Customers may return items within 30 days of receipt for a full refund or exchange, provided the items are in their original condition, unused, and in original packaging. To initiate a return, contact our customer service team for a return authorization. Unauthorized returns may not be accepted. Refunds will be processed within 7-10 business days of receipt of the returned items and will be issued to the original payment method. The cost of return shipping is the responsibility of the customer, except in cases where the product is faulty or incorrect.  For more detailed information on our comprehensive return policy, refer to this page here.

Warranty and Liability

All products are covered by the manufacturer's warranty, which may vary by product. Warranty details are provided with each product. Salon First is not liable for any indirect, incidental, special, or consequential damages arising from the use of our products or services. Salon First disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose.

Privacy Policy

Effective: July 30, 2024

About Us

“We”, “us” or “our” means SALON FIRST AUSTRALIA PTY LTD, with its principal place of business located at 54 Brindley St DANDENONG SOUTH VIC AU 3175.

About This Privacy Policy

Your privacy is important to us, so we’ve developed this Privacy Policy, which explains how we collect, use, and disclose your personal information. We collect personal information when you use our website(s), mobile apps, and other online and offline products, services and experiences (collectively, the “Services”). Please take a moment to read through this Policy in its entirety.

If you have any questions, concerns or complaints regarding this Privacy Policy or how we use your personal information please contact us via e-mail at info@salonfirst.com.au.

What Personal Information We Collect and How We Collect It?

We collect personal information that you provide directly to us:

Contact information. If you sign up to receive stock, training, our newsletter, emails, or text messages from us, we will collect your name, email address, mailing address, phone number, and any other information needed to contact you about the Services.

Payment information. To order products or services through the Services, you will need to provide us with payment information (like your bank account or credit card information). Please note when ordering online that your financial information is collected and stored by a third party payment processing company. Use and storage of that information is governed by the third party payment processor’s applicable privacy policy.

Survey information. You may provide us with other personal information when you fill in a form, respond to our surveys or questionnaires, provide us with feedback, participate in promotions, or use other features of the Services.

How We Use Your Personal Information?

We use the personal information we collect for the following reasons:

• To send you our newsletter, or other information or marketing about our Services that you think may be of interest to you.

• To reply to your questions, inquiries, or customer service requests or to send you notices, updates, security alerts, or support and administrative messages.

• To provide you with information about the Services that you request from us or which we feel may interest you.

• To monitor and analyze trends, usage and activities in connection with our Services and to improve the Services.

• To facilitate contests, sweepstakes and promotions, and to process entries and provide prizes and rewards.

• To detect, investigate and prevent fraudulent transactions and other illegal activities on the Services and to protect the rights and property of us and our customers.

• To carry out our obligations arising from any contracts entered into between you and us, including for billing and collection.

How We Share Your Personal Information?

We may share your personal information in the following ways:

• With vendors, consultants, and other service providers who process your personal information on our behalf when they provide services to us, for example data analytics, research, marketing and financial services.

• In connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or a portion of our business by another company.

We may be legally required to disclose or share your personal information without your consent in some circumstances, for example to comply with a court order or law enforcement. In such circumstances, we will only disclose your personal data if we have a good-faith belief that such sharing is required under applicable legal obligations.

Your Marketing Choices

When you sign up for a promotion like a sweepstakes, or subscribe to our newsletter or marketing/promotional messages, we use your personal information to help us decide which products, services and offers may be of interest to you.

We will send marketing messages to you if you have asked us to send you information, bought goods or services from us, or if you provided us with your details when you entered a competition or registered for a promotion. If you opt out of receiving marketing messages, we may still send you non-promotional emails. We will ask for your consent before we share your personal information with any third party for their direct marketing purposes.

You may unsubscribe from marketing messages through a link we include on messages we send you. You can also ask us to stop sending you marketing messages at any time by contacting us at: info@salonfirst.com.au.

Retention of Your Data and Deletion

Your personal information will not be kept longer than is necessary for the specific purpose for which it was collected.

When we decide how long we will keep your information we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure, why we need it, and any relevant legal requirements (such as legal retention and destruction periods).

The foregoing will, however, not prevent us from retaining any personal information if it is necessary to comply with our legal obligations, in order to file a legal claim or defend ourselves against a legal claim, or for evidential purposes.

Changes to This Privacy Policy

From time to time, we have the right to modify this Privacy Policy. We’re likely to update this Privacy Policy in the future and when we make changes. Please come back and check this page from time to time for the latest information on our privacy practices.

Contact Us

If you have questions or concerns about the information in this Privacy Policy, our handling of your personal information, or your choices and rights regarding such use, please do not hesitate to contact us at:

SALON FIRST AUSTRALIA PTY LTD

54 Brindley St DANDENONG SOUTH VIC AU 3175 | info@salonfirst.com.au

Cookies and Tracking

Our website uses cookies to enhance the user experience, track usage patterns, and provide personalized content. By using our site, you consent to the use of cookies. You can control cookies through your browser settings. Disabling cookies may affect the functionality of our website.

Force Majeure

Salon First is not liable for any failure to perform due to unforeseen circumstances or events beyond our control, including but not limited to natural disasters, acts of war, terrorism, labor disputes, and supply chain disruptions. In the event of a force majeure, we will notify customers as soon as possible and make reasonable efforts to mitigate the impact.

Dispute Resolution

Any disputes arising out of or relating to these terms and conditions will be resolved through negotiation in good faith. If a resolution cannot be reached, the dispute will be submitted to mediation before any litigation. These terms and conditions are governed by the laws of Victoria, Australia. Any disputes will be resolved under the jurisdiction of the courts of Victoria.

Termination of Access

Salon First reserves the right to terminate access to our website and services for any user who violates these terms and conditions or engages in unlawful or harmful activities. Upon termination, the user's right to use the site and services will immediately cease. The user will remain liable for any outstanding obligations.

Contact Information

For any questions, concerns, or issues regarding our terms and conditions or any other aspect of our service, please contact our customer service team via this link

Reviews

By completing a registration form and submitting it, you agree to be included in any review process by Salon First or a third party. We will not sell or distribute your contact details for any other purpose.

Product Images Disclaimer

The images of products on this website are for illustrative purposes only. While we strive for accuracy, the actual product may differ slightly in terms of color, size, shape, or other features due to manufacturing changes, display differences, or other factors. Therefore, product images should be used as a guide only and should not be relied upon as an exact representation of the product you will receive.

Purpose of Goods

Upon purchase of goods, the buyer agrees to use the products only for their intended purpose. Any other use will cause the buyer to assume full responsibility for any loss or damage arising out of their use. Questions regarding use can be directed to Salon First via our contact details.

Advice & Information

The advice and information contained within this website are of a general nature and are not intended to constitute or replace professional advice for individual or specific conditions. While we make every effort to ensure the accuracy of the information on this website, we take no responsibility for any loss or damage arising from its use.

Discount Coupons

Discount codes will not be active during major sale periods, including, but not limited to, Christmas, Black Friday, and End of Financial Year sales where discounts are already applied across most or all stock. Discount codes will be reactivated at the end of these large sale periods.

Links to Other Sites

Salon First maintains links to other websites but makes no representations as to the accuracy of the material therein and is not responsible for the content and conduct of these sites.

Sale to Wholesalers

Wholesalers should contact us prior to ordering any stock to seek permission, as a general rule, we do not sell products to other wholesalers. We may cancel and refund any payment for an order placed by another wholesaler.

Conclusion of Transaction

The agreement for sale is concluded only when goods are handed over to the designated carrier.

Workshop/Training Terms & Conditions

No course placement will be guaranteed without full payment at the time of booking. Bookings are essential due to limited class numbers. Some classes require confirmed numbers more than 2 weeks prior, so early booking is crucial. Courses may be cancelled, postponed, or relocated by Salon First if there are insufficient bookings, with payment credited accordingly. Attendees must provide a contactable phone number on the day of training and leading up to the workshop. Salon First will not be responsible if you cannot be informed of any changes or cancellations. Workshop redeemable amounts or discounts offered against product purchases are valid only on the day of the class and are not transferable for cash. No refund will be considered for attendee cancellations without at least 7 business days' notice (Monday to Friday). No children, friends, or family members are permitted in training classes, only models if required during designated times. Attendees must conduct themselves professionally; disruptive behavior will not be tolerated.