Delivery Information

PLEASE NOTE:
In-store shopping is available at all of our Melbourne showroom [54 Brindley Street, Dandenong South, Vic, 3175]
Click & Collect/Pickup is also available from this location. 

Fast Dispatch
We customise our dispatch process to ensure you receive your stock as quickly as possible.  A one size all delivery option is not always the best for every customer.  Our priority & focus is on you receiving your order in the quickest possible.   Tracking is automatic on all our delivery orders, making it easy for you to keep a track of where your delivery is.
 

Standard Delivery Fees - (excludes bulky/heavy items)

We hate dealing with costly shipping fees as much as you do.  That's why we are constantly checking and using the most efficient methods we can to get your order to you as quickly as possible.   
You can always collect your order for $0 from one of our Click + Collect showrooms in Victoria.  Select the pick up option on checkout & then select the store location.

We ship Australia-wide and how much your order costs will depend on where the goods are being delivered to:

We use couriers in most instances as our preferred Express shipping option. Delivery times will depend on where you are located.  Historically local metro Melbourne, Adelaide and Sydney are next day delivery.  Other areas may require an extra day or so for delivery.
These freight prices are for one (1) box, additional boxes, will attract more freight.

All bulky orders (eg: Bulk Bed rolls) and/or heavy furniture items will attract additional freight charges.  A  member of our team will contact you to advise you of what these charges are on completion of your order being scan packed and at dispatch. 

If you have not advised that you give 'AUTHORITY TO LEAVE' when your parcel is delivered and you are not home, you may incur an additional re-delivery fee.

An Authority to leave request is at YOUR risk, as there is no proof of delivery.  It is at driver discretion as to whether or not the parcel is left without signature.  If they feel the parcel is exposed to weather or at risk of being seen from the road & therefore theft, they may not leave the parcel.  Please note, that if you do select Authority to leave, your parcel is at risk of theft.  If it is stolen, we won't be in a position to help you, the best avenue is to contact local Police.  It is for this reason that we.....highly recommend having it delivered to a business that is OPEN during normal hours, so a signature of delivery can be attained.

Note: We use different freight companies depending on your location.  Some freight companies allow for an authority to leave to be requested, others do not.  If we send your parcel via Australia post, we will, unless specified, allow for you the receiver to select how you want the parcel managed.   This is via the Australia Post 'Safe Drop' notification.  Please note that it is at the final discretion of the Australia Post driver whether a parcel is 'safe dropped' or not.  If they do not feel the location is safe, or weather proof, they will not leave the parcel, but card it for collection at your local post office.

It is always best to have your parcel delivered to an address where someone will be available to receive it.  A business address is good for this reason, but if you are having your parcel sent to work, remember to include your company’s name (and the department or level where you work).

WE DO NOT SHIP TO NEW ZEALAND OR INTERNATIONALLY. 

What if my order hasn’t arrived in the estimated time?
If your order hasn't been delivered within 7-10 business days of ordering, please contact us. 

Pricing:

All transactions are settled in Australian Dollars ($AUD).  Prices displayed on the site are inclusive of GST, which we have to charge on all orders to be shipped within Australia.

Returns:

What happens if I have ordered the wrong items?

No problem, simply contact us within 7 days of receiving the goods.  Send back the goods in resaleable condition (unopened and unused) and we will be happy to provide you with an exchange or store credit (freight charges not included).  Returned items must be received by us in the same condition as you received them so please pack up any returned items carefully to ensure they arrive safely. 

No return on sale items except as required by law.  Due to storage requirements, there are no returns on glues or sable brushes